We are seeking a dynamic Hotel Manager to lead our property, you will oversee daily operations, drive hotel marketing and revenue, manage event and division operations, and proactively direct property maintenance, renovations, and energy efficiency initiatives. If you bring 5+ years of progressive hospitality leadership, strong P&L experience, and a passion for guest satisfaction, we want to hear from you.

POSITION SUMMARY:

The Hotel Manager is responsible for managing day-to-day operations at the hotel, overseeing key operational departments, and supporting the executive management team. Serves as an ambassador for the brand and property, delivering exceptional leadership and strategic planning to maintain service culture, maximize efficiency, and ensure guest satisfaction.

Responsible for quality assurance, operational controls, and overall property targets to deliver an outstanding guest experience while balancing profitability and quality standards. Works closely with the General Manager, property owners, corporate teams, and key stakeholders.

Brings strong marketing capabilities and a genuine drive and hunger to sell. Demonstrates proactive leadership in property improvements, renovations, and overall maintenance, with a strong focus on energy efficiency and operational excellence.

DUTIES AND RESPONSIBILITIES:

Oversee daily operational functions of the hotel in accordance with organizational charts and standards.
Implement quality assurance plans that prioritize daily work actions, operational goals, and effective resource utilization.
Deliver target operational budgets and support short- and long-term strategic property goals.
Identify and execute cost-saving initiatives and continuous operational improvements.
Lead departmental business planning, daily operations, and cross-departmental coordination.
Conduct regular briefings and meetings with department heads to review action plans, operational performance, and key metrics.
Ensure full compliance with hotel standards, operating controls, performance metrics, SOPs, local health policies, and safety procedures.
Manage key property operational issues, maintenance oversight, customer service standards, and room readiness.
Respond to operational audits to ensure continuous service and facility improvement.
Handle guest complaints prompt and oversee effective service recovery procedures.
Assist in the preparation, execution, and monitoring of annual operating budgets and departmental expenses.
Manage daily revenue objectives and yield management strategies to maximize occupancy and room performance.
Demonstrate a solid understanding of P&L statements and assist in implementing impactful financial strategies.
Review daily operational and business reports to drive efficient staffing and resource allocation.
Ensure departmental monthly financial outlooks across Rooms, Housekeeping, Maintenance, and F&B are accurate and on target.
Assist in procuring operating supplies and equipment (OS&E) and managing third-party vendor contracts.
Participate in hiring, onboarding, scheduling, and training of key department staff and line-level employees.
Develop and mentor department supervisors and staff to encourage internal growth and team retention.
Maintain compliance with legal requirements, Occupational Health & Safety regulations, and fire safety codes.

PREREQUISITES:

The ideal candidate is a dedicated hospitality professional with strong operational management skills and extensive hands-on experience. Must be available to work flexible hours, including weekends, holidays, and evening shifts as needed.

Must be dynamic, self-motivated, and possess excellent leadership abilities to direct a multi-cultural team.
Must be dynamic, able to motivate and inspire a diverse team and have excellent leadership skills.
Must possess a dynamic, proactive commercial mindset with a demonstrated drive and hunger to sell.
Proven ability to actively drive hotel/resort marketing, outbound sales initiatives, and group/event business acquisition.
Hands-on leadership experience in managing physical plant operations, capital improvement projects, and hotel renovations.
Strong commitment to facility preservation, preventive maintenance, and energy-efficiency practices.

EDUCATION:

A bachelor’s degree in hospitality management, business administration, or a related field; master’s degree preferred. Or an equivalent combination of education and hands-on industry experience.

EXPERIENCE:

At least 5 to 10 years of progressive leadership experience in the hospitality industry. Must have at least 3 to 5 years of operational leadership experience as a Hotel Manager, Assistant General Manager, or Operations Director with a proven track record of operational excellence. Experience in hotel operations, staff supervision, and property management within the local or regional demographic highly preferred.

Additionally, the following experience is required:

Hands-on experience in Rooms Division and Front Office Management.
Solid understanding of Housekeeping, Facilities Maintenance, and F&B Operations.
Demonstrated knowledge of hotel operational budgets and P&L management.
Proven ability to drive guest satisfaction scores and manage service recovery.
Strong computer proficiency and experience with PMS/Revenue Management software. Business hotel resort marketing experience.
Conventions and events experience.
Highly experienced in Room Division.
Solid understanding of F&B Administration.
Strong understanding of P&L and balance sheet.
Ability to develop and adhere to a budget.

Benefits:

401(k).
401(k) matching.
Dental insurance.
Health insurance.
Life insurance.
Paid time off.
Vision insurance.

Work Location: In person.

Fort Pontchartrain A Wyndham Hotel

Hotel Manager

About the Job